How MyHelpa works

For people seeking help

• Create an account and complete your profile.
• Describe one specific need: what it is, why it matters and how the help will be used.
• Upload supporting documents privately. Only administrators can see them.
• Submit for review. You may be asked for more information.
• Once approved, your need appears to helpers with only your first name and area.
• When matched, track progress and confirm when you have received the help.

For helpers

• Browse verified needs and filter by category, area, urgency or value.
• Offer to fulfil a need fully or partly, and explain how you will help.
• An administrator approves your offer before it becomes a match.
• Record progress and evidence, for example a receipt from a vendor.

Ways help can be delivered

• Direct vendor payment — paying a school, hospital or supplier directly. Recommended where possible.
• Product delivery — delivering an item such as a laptop or groceries.
• Service delivery — providing a professional service such as mentoring or repairs.
• Cash assistance — only where other methods are not possible, with extra care.

Important

MyHelpa does not hold or process money. We record what was agreed and what was delivered.